I'm looking to set up a rule that will automatically change the status of a case based on the subject of the case in email-to-case. I can find how to route to a queue but not how to change the state/type etc of a case. Where do I do this/where is the documentation on how to do this?
1 resposta
Hi @Seán O'Brien ,
you can implement this use case by creating record triggered flow or trigger.
Check below link which might be helpful.
https://help.salesforce.com/s/articleView?id=000393845&type=1
