I noticed few of the mails instead of creating new Case in Salesforce becomes child to existing case
I noticed few of the mails instead of creating new Case in Salesforce becomes child to existing case even if the subject is different. Which part of the header decides if this needs to be created as a child or a new case. Please guide.
1 resposta
Hi @ASWATHY MS,
Please refer to below help articles:
https://help.salesforce.com/s/articleView?id=000384980&type=1
https://help.salesforce.com/s/articleView?id=000389648&type=1
Thanks!