Hello Trailblazers,
We have a requirement to capture the voice interaction between agent and customer in FSC cloud and want to explore Interaction summary for this requirement. Does anyone have an idea on whether this is the right approach for this or is there any other feature that can come in handy. Suggestions are welcomed.
Thanks,
Fahad
1 resposta
Hi @Fahad Khan,
To capture voice interactions, you can use Service Cloud Voice
For more details, you can refer to the setup guide here:
https://help.salesforce.com/s/articleView?id=service.voice_setup.htm&type=5
Hope this helps. Thanks!
