Hello. We have a business situation where we are using Email To Case. After a case is closed, we receive an email from the case after say, two weeks. We would like to Open a new case and then associate the new email to the new case. I've tried to do this via Flow, but cannot change the RelatedToID on the Email Message to relate it to the new case. Does anyone have a solution for this?
3 respostas
@Angela Mullen-Smith@Shubham Bhardwaj
You both rock...thank you for this.
I will work on this today.
Thank you again!!
