Who is going to manage Agents? Is HR or IT going to be AR (Agent Resources) 

If we think of agents as digital labor, they go through the same steps as humans 

• Train (build agents, clean data, update knowledge) 

• Onboard (deploy into production and integrate with human labor processes) 

• Coach (update if improvements are identified or for regulatory non-conformance) 

• Monitor (audit and governance of changes) 

• Salary (pay agent platform which requires tracking) 

• Promote (add new skills to broaden the power of the agent) 

• Demote (remove skills from the agent if they are not performing) 

• Off sick (take down if the agent goes rogue) 

• Sack (supersede by newer agent) 

This blog dives into more detail