Hi Everyone,
I am trying to find a way to filter cases coming from an X email, we receive cases vie email-to-case, but I want to sort of validade an specific email and prevent the case creation. Is there a way to do that so I dont get our case page spammed?
3 respostas
That is what we do in our org. We block it at the outlook redirect as an exception. We also wrote some custom code that will auto reject cases based on the from address, to address and subject line. The best way to do this though is to block at the email redirect outside of Salesforce.
