As I am learning how to support an org that has used email2case for years, this group has been invaluable (thanks - particularly @Matthew Nielsen's timely posts/answers as I turned on the new email composer for cases recently).
Most of our case agents have the old timely signature on the personal email settings page. Our email-to-case config includes placing user signature before email threads. The result is exactly what we see on sales object's email composers (but the case agents hate it) -> 7 blank lines at the top of the email, followed by their signature, followed by 3 blank lines, then the previous email content. Specifically this at the top, is the objection:
<div><br><br><br><br><br><br><br><br></div>
Feature or bug?
What is it about the email composer and the email signature that adds this code?
Does it seem odd that we use the standard user email signature and not quick text, or some other way to add this content?
Thanks for any comments in advance, Tim
@Jolanta Duchowski thanks for the references! It's expected behavior that there will be a couple of blank lines above the email signature. I haven't seen any examples where there were multiple blank lines above the signature and this couldn't be attributed to the HTML in the signature itself. Of course, anyone is welcome to file a case with support including their signature HTML and steps to reproduce the issue if they believe otherwise.