Field update with email to case.

Question

Hi,

I am working on this email to case set up. In email to case we have cases to come into salesforce with record type, priority and origin.

My question is when case comes into salesforce, Can we update the fields with data of case that comes in. Like use a WF or anything.

To be more clear when case comes in subject and body of email should go and fill into two fields on case like X(subject) and Y(descsription).

Please let me know by wf or anthing can we achieve this.

Thanks in advamce.

Sonam Raju · Answer

Email to Case works the same way - the subject of the email becomes the subject of the case and the body becomes the description.You should not need any workflow to get this implemented.

Is this something which is not happening in your ORG.

Field update with email to case.

Salesforce Developer

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