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21 de set. de 2023, 16:27

Unable to connect to AWS when setting up Sentiment Insights on Feedback Management

I've configure an AWS account with permission to user amazon comprehend and I've set it up as a named credential in my org.

But whenever I try to use it to setup Sentiment Insights for Feedback Management I get the following error:

"We couldn't save the named credential. Edit the credential or select a different one and try again."

Unable to connect to AWS when setting up Sentiment Insights on Feedback Management

Has anyone faced the same issue?

To create the named credential i followed this doc (https://help.salesforce.com/s/articleView?language=en_US&id=sf.ev_relay_create_named_credential.htm&type=5)

To setup sentiment insights I'm following this doc (https://help.salesforce.com/s/articleView?id=sf.concept_survey_sentiment_insights.htm&type=5)

3 respostas

Steven Hiatt (Salesforce)
7 de abr. de 2025, 17:52
Hey @C3C Software, I am running into a similar issue. I know this was from a long time ago, but I wanted to see if you ever found an answer to what was causing this. Any insights would be appreciated. Thanks!

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