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Topics#ApexPergunta de Abhishek Khosla
Abhishek Khosla (Ross Video) perguntou em #Apex
6 de mai. de 2019, 18:33

pardot/Marketo error : When Email are getting fired i am getting error

Dear All

I have a pardot/Marketo error : can you please let me know why this error is happening 

Cannot execute flow trigger: We can't save this record because the “Lead Field Updates” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: DaScoopComposer.normalizeLeadPhone: System.LimitException: Apex CPU time limit exceeded. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 439015404-11929 (-282202459)

Cannot execute flow trigger: We can't save this record because the “Lead Field Updates” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: TracRTC.RealtimeClean: System.LimitException: Apex CPU time limit exceeded. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 1901721386-13326 (-282202459)

These is a process builder in the system which name as lead field updates and it is ticked as when created or edidted 
1 resposta
  1. Khan Anas Rehmani (Salesforce)
    7 de mai. de 2019, 10:28
    Hi Abhishek,

    Greetings to you!

    You should receive an email after getting this error onscreen, and the email will contain more details about the error. Check that and see if it offers any clues about the problem.

    The error means that you have one or more triggers or flows running when the leads are inserted that consume too much CPU time. You are hitting what is called SFDC Governor limits (https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_gov_limits.htm).

    The only way to troubleshoot is to enable the Debug Log in Salesforce for the Hubspot user, and let it try to sync again. Then, you can review the Debug Log and see specifically what went wrong.

    Please refer to the below link which might help you further with the above issue.

    https://salesforcesidekick.com/2016/09/26/how-to-troubleshoot-visual-flow-process-builder-with-fault-emails/

    https://nation.marketo.com/docs/DOC-6251-sfdc-sync-error-limitexception-apex-cpu-time-limit-exceeded

    I hope it helps you.

    Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

    Thanks and Regards,

    Khan Anas
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