Hello all,I am using the outlook email as my Salesforce admin, now I have a lead that's assigned to the admin email and I have added outlook integration in EAC and under Connected Accounts in salesforce setup.Configuration looks fine to me, events are enabled for both the ways but still whatever event I create for my Admin account which is an outlook account, I don't see the event in the Outook calendar.Am I missing any configurations or something is wrong in my understanding.Configs checked are:1- EAC enabled2- EAC config is set and event is set both the ways3- Connected account for email and Calendar is set4- User status is Active5- Sync Private event is enabledMy requirement:I have admin email which will be assigned to all the upcoming leads and when I create an event in those leads/salesforce calendar , it should be automatically visible to the outlook calendar and should send me a reminder email before 10-15 minutes.Please suggest what needs to be done to achieve or what am I missing.Thank you everyone.
Hi Vinay,I was able to resolve the issue by resetting the EAC and changing my configuratiion from Microsoft Excahnge to Microsoft Office.Thank you so much for reaching out.
