2 respostas

Hi Nagooru Sahithi,Consider below points.1.Just make sure you are creating the approval process on the Case object and not on Account. Dropdown on very first step.2.No Entry Criteria required, just assign yourself as approver and activate the approval process, also make sure you have enabled "Allow Approvals" in "Chatter settings" & enable tracking on Case object3.Removing entry criteria worked for me.Please refer below links for similar discussion.https://d2hwpln2xvs3s.cloudfront.net/forums/?id=906F00000005IyJIAUhttps://developer.salesforce.com/forums/?id=906F0000000BQBxIAOHope this helps you!Please mark it as Best Answer if my reply was helpful. It will make it available for other as the proper solution. Thanks and Regards Sandhya