I am a new trailhead student. I've encountered a problem in starting module "service cloud for lightning experiences", first step "set up the service cloud", first project "set up the lightning console".
It starts with following instructions to "set up salesforce knowledge", and adding a user in the setup flow. The problem is that the form that is displayed does not allow anything to be entered (or pasted) in its fields, and the cursor just shows the "no" symbol with the red circle with the slash. I cannot get past this. I am stuck.
Any idea how/why this is happening? Please help me figure out how to get this to work. Thank you.
