I have a client that's been using Twilio For Salesforce for the past couple of years without issue, but recently the process that retrieves new messages for Salesforce has stopped actually creating those messages. The only way new messages are created now is when users go to a page with a 1-to-1 text component (like a contact record), and then it only brings in new texts from that individual person. I've confirmed that the process is still scheduled and tried deleting and rescheduling the job, but none of that has made a difference so far. Anyone have any insight here?
We had this same issue. The messages flowing into Salesforce stopped suddenly and the Get Message job was failing despite it being scheduled. It turns out the issue was the Messaging Service in Twilio. The incoming messages setting got switched to Drop the Message automatically somehow. Following the install guide again and reconfiguring the webhook fixed the issue. https://www.twilio.com/docs/salesforce/install
