How to show more than 10 service resources in scheduler window?

Question

We currently have more than 10 consultants available but scheduler shows up only 10 service resources.  On the component field 'Number of Resources to Show (Appointment Distribution)', We try to change from 10 to 20 and then 10 to 5 service resources but it doesn't work. Does anyone has an idea on this issue?

Michael Brown · Accepted Answer

Actually, according to this document it sounds like the maximum is 10: https://help.salesforce.com/s/articleView?id=sf.ls_flowscreencmp_select_srvc_resource_and_time.htm&type=5

You might have to break it into two screens where you first use the Select Service Resource component and then select the time slots on a separate screen.

Ramesh Babu Elagandula · Answer

Hello  @Hathaichanok Trongdee https://trailblazers.salesforce.com/profileView?u=0054S000001Vv2iQAC ,   It actually works. Default value if not specified is 10. However we can change it to 20/30/etc. We currently have this property set to 50 resources in our org. Only caveat is scheduler take more time to load the candidate screen. Scheduler has to calculate Resource Utilization for all 50 resources and display in sorted order (Least utilized resource on the top).   Here are few things you can validate: What is the version of your flow? Is Appointment Distribution enabled? If all resources have appropriate work type, skills and available to take appointment with next 30 days Thanks, Ramesh

How to show more than 10 service resources in scheduler window?

Salesforce Scheduler

Aprendizagem relacionada

Mais ajuda