Hello Community,
We have an issue where users of a particular region are experiencing issue when using Outlook Integration.
The issue is, whenever users of that region click on the cloud icon of Salesforce in their Outlook application, they are redirected to a new window in their browser which has this URL: https://mailapp.force.com/clients/mailapp/activation?_host_Info=Outlook....
Brower tries to load this URL for 3-5 seconds and then an error appears on the screen which is :"We encountered a problem. For help, contact your administrator'
No other users are experiencing this issue but only some users of a particular region.
Also this works when those users are using Outlook Web version. Anyone has any idea or know how to resolve this? Thanks!
@* Salesforce Administrators * @* Outlook/Teams, Gmail, and Inbox *@Salesforce Developer Catalyst Program
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest to contact Microsoft Support Team to get additional assistance on this.
