Can not share this article, colleagues! According to State of the Connected Customer (Salesforce),
- 52% of consumers are likely to switch brands if a company doesn't personalize its communications
- 56% of customers expect offers to be personalised
If the odds are one to one, why play Russian roulette? Choose one of the 3 strategies of MA personalization in SFMC and get the examples in Interaction Studio here.
Thanks for your attention!
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