We have integrated SF /Case Management /Feed Email to company's MS Outlook email via sub domain on company domain. Tech team used 'flast@salesforce.companydomain.com' WHICH is NOT good CX. We dont customers knowing/seeing any relation to Salesforce in customer communications.
What sub domain/s did you implement to make it customer friendly?
2 respostas
Thx. The mail relay functions fine. But looking for CX input as to what subdomain customers are using. As @salesforce.company.com is not good.
Do you know if customers use a convention like: @support.company.com (Tech team implemented @salesforce.company.com bec internally is make sense).
