Where do I verify this steps to setup ?
- If Do Not Auto-enable New Features is off, we set email preferences for threading tokens based on the corresponding Ref ID settings for email subjects and bodies.
- If you use merge fields in email templates, replace Case.Thread_Id with the merge field Case.Thread_Token.
- In your org’s custom code, replace Cases.getCaseIdFromEmailThreadId wherever it occurs with Cases.getCaseIdFromEmailHeaders, EmailMessages.getRecordIdFromEmail, or a combination of both.
4 respostas
Hi @Meena K
Please try the below steps.
- Setup-Quick Find -> Release Updates ->Disable RefID and Transition to Lightning threading in Email-to-Case ->follow salesforce steps.
- Try it in a sandbox before the production rollout.
Thanks,
Pavan
