When case is created from case object, case is assigned to queue members and queue members are receiving email notification whereas when a case is created by a customer from community portal case is getting assigned to queue as per case assignment rules but queue members are receiving email notifications. What could be the reason.
1. I checked the email log, couldn' found email entry when case is created from the portal.
2. Case Assignment rule is working fine, send email to member checkbox is enabled.
Can someone help me out.
Thanks
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