Hi,
Doing some research and would like to know the thoughts of great experts here on Inbox and Eintein Activity Capture.
We are using Inbox with Einstein Activity Capture in our org. Now, with current business needs since we cannot track email activities due to the use of Einstein Activity Capture, we asked our IT support team to add the salesforce email in BCC of the users outlook.
With this we were able to track the number of emails sent by AE's in the reports. Now, the question arises, if there is still a need of Salesforce Inbox since we have configured SF emails in the bcc of the users?
We still wanted to keep the Einstein Activity Capture but do we still need Inbox app?
Our users donot use much of Inbox features except for 'Availabilty' and 'Templates'. What is most concerning point if we remove the Inbox app?
TIA for your thiughtful suggetsions.
Best,
Nimisha
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