Post-chat, we need to retrieve the Chat Transcript record details in our mobile app. There are many fields on the Chat Transcript object, such as Browser, Browser Language, Location, Platform, etc, that come from the Chat service, but don't appear to be available on the Embedded Service SDK.
Is there a way to retrieve this information on the mobile app before the chat window is completed?
2 respostas
@Magulan Duraipandian , have you done this? How do you identify the Chat Transcript record if there is no identifier available to the mobile app? Am I missing something?
