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Hi Guys,

 

I have a flow changing the Case Owner from one user to another. That work's pretty fine. Now I want to modify this setting: Change The Case Owner to a Queue.

 

In a first step I get the specific Queue by Get Records on Groups. But when I try to assign the Queue ID here it fails. What do I have to change/extend? (Screenshot ist the running version with User)

Change Case Owner to Queue with AutoLaunched Flow

3 respostas
  1. 14 de jul. de 2021, 21:17

    Yes, Case.OwnerId needs to be set to Group.Id from get groups (not User.Id)  It's one of the great things about the Case object - the owner can either be a User ID or a Group ID.

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