Skip to main content
FeedPergunta de John Fine
John Fine (Hood River County Education Foundation)
17 de nov. de 2020, 19:12

Copy an attachment from Case to Contact

Anyone ever seen a solution for copying an Attachment from a Case to its related Contact? I am using Email-to-Case to gather multiple attachments via multiple Cases associated with the same Contact, and it would be convenient if the Attachments could end up all attached to the related Contact, rather than (or in addition to) to all the related Cases.
5 respostas
  1. David Cheng (Idealist Consulting)
    17 de nov. de 2020, 20:23

    I think it still uses Attachments.

     

    Attachments can only have one parent. I'm not sure if you can use record-trigger flows or PB + Flow on the Attachment object, but this can be done with an Apex trigger for sure. Basically, when an Attachment is created, check if the parent is a Case that was created by Email To Case. If so, move the attachment to the related contact.

Escrever uma resposta...
0/9000