How do we track whether an email is opened when it was sent from the Case object? I've done some research and the below documentation seems to suggest that it's not possible but I find that hard to believe and want to make sure I'm not missing anything here.
https://help.salesforce.com/articleView?id=email_enable_email_tracking.htm&type=55 respostas
You have this enabled?
Lightning Experience organizations must enable Enhanced Email.
1. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings.
2. Select Enable Email Tracking.
3. Click Submit.
