My organization moved to Salesforce about six months ago and we currently have around 2,500 contacts in our database. It was just this past week that I noticed when I search for some contacts, they do not always show up.
I open the All Contacts list view, but when I search for some contacts they do not come up. I double checked the list view filters, and the filters are correct. Once earlier this week, I reset the filter and then the contact search function worked properly. I tried doing the same thing again today when I searched for a contact that did not show up - but this time, the filter refresh did not work.
If I search for the contact in the master search bar, the contact comes up. I can also locate the household record or a related opportunity record and click into the contact from there. These "missing" contact records were entered into Salesforce over a month ago.
Is this a problem anyone is familiar with?
Hi @Sophia Horinek! When you search a list view, only the first 2,000 records in the list view are searched. For example, if your contacts list view contains 8,000 records and you want to search for a contact that starts with “Z,” that contact likely won’t be included in the search results. To get around this limitation, you can sort the Contact Name field from Z to A so that the “Z” contact falls within the first 2,000 records listed. You can also add filters to make the list view more specific. Here's some additional details in the Help and Training article: https://help.salesforce.com/articleView?id=basics_search_list_views_lex.htm&type=5
