We recently moved to using Social Studio to mange all Social Interactions. Previously these were all coming through as cases to Service Cloud. When they were coming to Service Cloud I could report based on cases closed. Now only interaction that need to be replies to come through to Service Cloud. The team still changes status and works on Social Studio. Is there a performance report to show me what the team are doing while in Social Studio?
Thank You
Escrever uma resposta...
0/9000