I see that I can create a new Event within the Activity Timeline, but how do I create an upcoming Task within it? (not just Log a Call?)
19 respostas
Tom Bassett (Vera Solutions) 
Forum Ambassador
The record type behaviour is explained here
https://help.salesforce.com/s/articleView?id=sf.actions_and_record_types.htm&type=5A step by step guide in how to fix is provided by Salesforce here
https://help.salesforce.com/s/articleView?id=000314278&type=1
