How can I do the following: Change Case Status (Picklist) to Reopen when Status is Closed or Closed - No Response, and support agent receives an email response.
Also need to populate Reopen Date field to Current Date/Time when Status is changed.
Prefer to build entirely as a Flow if possible.
4 respostas
Tried it but how do you make it update Status when it's on the Case object? I had to choose Email Message as the initial object to trigger the flow.
