Hello, all.
I'm running into an issue with the Omni Channel Flow.
This is my first time using this flow and I can't get it to work.
I do believe that I have narrowed the problem down to the Add Skill Requirements (Beta) Action.
I have followed the instructions and set the following parameters for the Action within the Flow.
- Input Value: {skillList!}
- Skill Requirement
- Skill: Payroll
- Advanced
- Manually assign
- aggregated skill Requirements
- {!skillList}
- aggregated skill Requirements
- Manually assign
I am running the Debug while skipping the Start element since this is a Case Record triggered Flow. In the Debug under the Add Skill Requirements Element, I am seeing the following:
Inputs
Info
<orange triangle with exclamation mark> skillRequirementsResourceItem = null
skillRequirement = [{"id":"35730237","skillId":"0C57i00000001OJCAY","skillLabel":"Payroll","skillLevel":"0","skillPriority":"0","isAdditionalSkill":false}]
Outputs
{!skillList} = skillRequirements ([SkillRequirement (No ID)])
The following Route Work (Beta) elements shows the following:
Inputs
skillRequirementsResourceItem = {!skillList} ([SkillRequirement (No ID)])
skillOption = DefineSkillRequirements
recordId = {!$Record.Id} (5007i000005uR1cAAE)
routingConfigLabel = Case Routing Configuration
routingConfigId = 0K97i0000000285CAA
routingType = SkillsBased
serviceChannelLabel = Case Service Channel
serviceChannelDevName = Case_Service_Channel
serviceChannelId = 0N97i00000001mBCAQ
Outputs
None.
I am assuming that the culprit lies in the ([SkillRequirement (No ID)]).
Any help would be greatly appreciated.
Thanks in advance
Thanks @KaylaRose Robison ! I knew there was an issue of mapping and re-selected the Channel and Routing values on the existing element, but was still running into issues. I read your comment and it worked after I deleted the old component and created created a new one. Thank you!