Use Flow Pause Element While Considering Business Hours

Question

I've created a flow that will create a task, wait 4 hours and see if that task is still open. However, I'm really bad with numbers and dates and I need to include only business hours in the pause element.

Our Business hours are:

8:30AM-5PM

We are Off Saturday and Sunday

Example: The flow creates a task at 3PM on a Monday. The flow counts the two business hours from 3-5 and then Tuesday Morning from 8:30-10:30 and checks if it has been completed.

Example: The flow creates a task at 3PM on a Friday. The flow counts the two business hours from 3-5 and then Monday Morning from 8:30-10:30.

Any Help Or Thoughts Is Greatly Appreciated!

Robert Ruelas · Answer

it seems like you need to setup business hours:   https://help.salesforce.com/articleView?id=customize_supporthours.htm&type=5

Use Flow Pause Element While Considering Business Hours

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