I did the live agent setup on the visual force page as learnt from the trailhead module, Now I want this to be implemented on my companies website. I have added the Embedded Service Code Snippets code on the website. But the chat is not popping up on the website (though I can see the chat button on website),the code was running smoothly on the visual page. Do I need to do any additional changes in the salesforce to make the chat agent work on the website?
P.S I am new to salesforce, and in learning phase. Appreciate your if you experts can guide me with this issue.
Thank you
Shrikant Samarth
Business Analyst | The Skin Nerd
1 resposta
Hi Srikanth,
he <meta> tag code makes your web page responsive, so that the web page and the chat window look good and perform well on different devices. For example, if a customer is looking at your web page and chat window on a mobile phone, then the page and chat are resized to accommodate the smaller form factor.
Check this-:
https://help.salesforce.com/articleView?id=snapins_chat_get_code.htm&type=5
Thanks,
Sakshi
