I am having issues with the email-to-case functionality. We have it set up so when people email our admin email it automatically creates the case and I thought when I responded in the Chatter box next to the case it would automatically send an email reply to the original inquirer.
The response line says "To this case", but is it possible to have the response in Salesforce create an email response to the original inquirer? Thanks for any help!
7 respostas
Hello Harrison,
Are you able to eloboarate on what isn't behaving as expected here?
It is when customers reply to the email a new case is created, if that's the case that behavior should be fixed in a upcoming release.
Thanks, Tom
