In Lightning, one of my coworkers created an email template that is sent to all incoming leads. When a lead responds back to the template email, it goes to my coworker's email. We'd like to change that email author to myself, as I am now handling all in-bound leads.
Thus far I have done the following:
- Located the email template in Classic Email Templates
- Changed the Author to my account under Email Template Detail and saved
- Sent a test email and responded to it ensure the response went to my inbox
My coworker is still receiving responses from this in-bound template. Any advice would be greatly appreciated!
Best,
danielle
2 respostas
Have you looked into lead auto-response and all the lead settings? My guess is it needs to be configured here.
