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Topics#CollaborationPergunta de Natalie Wongsuthee
Natalie Wongsuthee perguntou em #Collaboration
20 de nov. de 2020, 20:49

In browser notifications not working, but push to phone and email is.

We are seeing issues with notifications not coming through in the browser until refreshing, but the mobile push and email notifications are. Unfortunately simply refreshing all the time is not a solution. We have confirmed this is an issue in multiple browsers. Any ideas? This started at the end of Oct. 2020.
2 respostas
  1. Natalie Wongsuthee
    23 de nov. de 2020, 15:22

    Hi, thanks for your suggestions. I should have been clearer that we are getting notifications in browser, they are just inconsistent. There seems to be no rhyme or reason as to why they stop.

    Chrome is the browser that is primarily used, we just checked other browsers once the issue started. I can confirm that I am on the latest version and am experiencing the issue.

    Also, users are accessing Salesforce from different networks, so it is not a network issue.

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