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Is there any way to allow a customer community user to leave an Direct Message conversation (one-on-one or group Direct Message chat?)

 

Nothing I have found in Salesforce help regarding Salesforce Communities (https://help.salesforce.com/articleView?id=networks_overview.htm&type=5) mentions this feature, nor states if it is or is not possible.
5 respostas
  1. 12 de jun. de 2019, 17:45
    Amit, that document references activating direct messages in a community and starting new conversations, but doesn't reference leaving a direct message conversation.

     

    sakshi, same issue. Also the second link you send is in reference to Private Messages, not Direct Messages, which are different functionalities. As noted by Salesforce: 

    NOTE: Private messages and direct messages are separate features. Direct messages are newer and offer a richer feature set for private communication in communities. Direct messages are based on Chatter and offer a rich text editor that supports inline images and attachments. With direct messages, you can start a message right from a feed post.

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