We have used Case Comments for a long time in Service Cloud.
From
Case Comments support can post a case comment, and then if needed Edit or Delete that Case Comment.
We recently enabled Feed to take advantage of the many extra features.
Within Feed we have the filters enabled, with the default filter Case Comment Feed
The problem is that from this view there is
no Edit or Delete case comment option like in the Case Comments Tab.
So I have permission in one place, but not in the other for the very same case and comment.
Our support users this heavily, so are resisting the change to remove the older case comments since the new view doesnt have these 2 options.
In the new feed our IT has been able to enable Edit & Delete for Post Feed, but cannot for Case Comment Feed.
As you can see in screenshots above, we already have permission to edit and delete Via Case Comments, so why isn't this also available from the new case comment feed view?
