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Topics#Data ManagementPergunta de Serena Shergill
Serena Shergill (PatSnap) perguntou em #Data Management
2 de jan. de 2018, 12:24

What would be the Validation rule to allow custom fields to be left empty in an Email-to-case but need to be entered on a Case?

Any email to cases, do not require custom fields to be filled in and to be left blank

 

I would like a error message to appear if the custom fields are not filled in on Salesforce,

 

Two custom fields:

 

'Type' & 'Specific Area'
5 respostas
  1. Serena Shergill (PatSnap)
    2 de jan. de 2018, 14:29
    Thank you this helped alot! I just had to put in the apostrophe around 'Email'

     

    AND(

     

    ISBLANK(TEXT(Type)),

     

    ISBLANK(TEXT(Specific_Area_c)),

     

    NOT(ISPICKVAL(Origin, 'Email'))

     

    )

     

     
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