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Topics#Data ManagementPergunta de Serena Shergill
Serena Shergill (PatSnap) perguntou em #Data Management
16 de abr. de 2018, 13:18

What is the workflow formula rule for stopping specific emails with a certain subject from creating a Case?

I need a workflow formula to stop certain subjects within emails from creating an case via email to case.W

 

e.g - Emails containing 'Out of office' in the subject line - to not make a case on salesforce via email to case
10 respostas
  1. Amit Singh (PantherSchools)
    17 de abr. de 2018, 10:43

    Try =

    AND( 
    	ISNEW(), 
    	ISPICKVAL(Origin, 'Email'), 
    	OR(
    		CONTAINS(LOWER(Subject),'out of office'),
    		CONTAINS(LOWER(Subject),'not a case')
    	) 
    )

     

     
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