I have built an approval process allows a record when submitted for approval, its status changes from "Not Submitted" to "Open" and gets assigned to a QUEUE(actual approver). This QUEUE has 4 members, so when a record gets assigned to QUEUE, it gets assigned to all these 4 members.
But according to my requirement, when a user(already present in that QUEUE) reassign the record to itself(now rest 3 users cannot approve/reject the record), record status should be changed from "Open" to "In Progress".
Is there any way ?? Approval Process/Trigger/Apex class......any way to solve ???
Any suggestion/advice is really helpful, so please reply.
Thanks in Advance !!
1 resposta
You should be able to use Process builder which fires on owner change, checks that the status is "Open" and Owner ISCHANGED from a Queue (PRIORVALUE) and then updates the status.
