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Topics#Customer ServicePergunta de Melissa Hill Dees
Melissa Hill Dees (Nonprofit Dreamin) perguntou em #Customer Service
30 de abr. de 2019, 23:50

If Self-Service Portal has been enabled in the past does it interfere with Communities?

Our Salesforce instance dates back to the dinosaurs. In the ensuing time periods (possibly the Jurassic), Self-Service Portal was used before we went to Zendesk. I am trying to launch a Customer Service Community and running into problems. Is there anything left over from the Self-Service Portal that should be preserved? Or is required to operate a customer service community?
1 resposta
  1. Amnon Kruvi (The Architech Club)
    1 de mai. de 2019, 05:48
    Hi Melissa, 

     

    While every org is different and I can make no guarantees, I previously had an old org with a portal and community.

     

    Both mechanisms work on Sites, so they should be compatible. The one thing that will probably come up are user licenses, since I'm not sure you can buy them anymore. 
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