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6 de mai. de 2021, 21:30

Einstein bots

Can someone help me? how do I get the bot to consult a case and return a result?

1 resposta

Keiji Otsubo
6 de mai. de 2021, 21:37
Hi Nayara,

Please check this article.

Create a Self-Service Bot with Knowledge, Flows, and Cases

https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm

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