FavoritosReid Churchill (Blue Cross NC) perguntou em #Customer Service13 de set. de 2018, 17:23Has anyone experienced that cases are escalating outside of defined Org business hours? I am and can not determine why this is happening.3 respostasClassificarClassificar por dataClassificar por mais útilClassificar por dataCarregar mais comentários...Reid Churchill (Blue Cross NC)13 de set. de 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.Adicionar um comentárioEscrever uma resposta...NegritoItálicoSublinhadoTachadoLista com marcadoresLista numeradaAdicionar linkBloco de códigosInserir imagemAnexar arquivosURL do linkCancelarSalvar0/9000Responder
Reid Churchill (Blue Cross NC)13 de set. de 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.
