I tried Escalation rule to send email mail notification to a specific user after 30 mins if the Status is equal to New from the time the case is created but is not sending any escalation email to the user.
Can someone help me with this?
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I tried Escalation rule to send email mail notification to a specific user after 30 mins if the Status is equal to New from the time the case is created but is not sending any escalation email to the user.
Can someone help me with this?
