Monitoring of case age on specific satuses

Question

We have a dashboard accelerator installed that allows to show time of cases on specific statuses. Unfortunately the time on status updates only when you change it to another status. Is there a solution that would show the live time on status without the need of changeing it?

Rachel Garton · Answer

Hi Piotr, you'll probably need to create a custom formula field to compare the status time to the current time.

Alternatively, there's a really great app on the App Exchange called Case Flags that is designed to help monitor case reposnse times and accuracy. It has ways to track case lifecycles, response times, etc!

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003J3PzEAK

Monitoring of case age on specific satuses

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