Case Feed: Is Comment and Like on another agent's post a new feature?

Question

On the Case Feed page I can now see Comment and Like to another Support Technician's post as well as Reply and Reply All when an email is sent. Is this a new feature? I have not noticed it before.

Thank you,

Tammy

Ankush Dureja · Answer

I dont think its new feature. It was available in previous release as well. but you can check cureent release notes to double check:

https://releasenotes.docs.salesforce.com/en-us/winter18/release-notes/salesforce_release_notes.htm

https://resources.docs.salesforce.com/210/latest/en-us/sfdc/pdf/salesforce_winter18_release_notes.pdf

Case Feed: Is Comment and Like on another agent's post a new feature?

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