Is it possible to show search results for Cases using the subject line instead of Case Number in Communities?
When a user begins to perform a search the suggestions under the search bar starts to be populated. We currently have Topics, Knowledge, and Cases (named Tickets) suggested as options. However, Cases only show the Case Number instead of the Subject. It would be easier if the subject was returned rather than the Case Number. I have provided an example below.
Thanks!
Jordan Vasquez
3 respostas
Hi Jordan - try this: Navigate to Setup > Object Manager > Cases > Search Layouts (on the right) and check what fields you have on that search layout. I don't believe this is controlled at the profile level.
