My developer used flow to create a note on a record whenever a custom object record with a particular checkbox is checked. The note contains the content of the description field of the record with the box checked. Both the record and the note are related to the same case. Now my users want to know if we can do the same thing with emails that they associate with a case through Outlook for Salesforce. Essentially, they would rather see the email as a note than as an activity.
Is that possible? Is it a terrible idea for some reason I'm not thinking of (other than doubling the data obviously)?
Thanks,
-Tim
