The "Send Notification Email" check box that appears when we change the case owner dosent seem to work. I dont want to use the "Notify Case Owners when Case Ownership Changes" function on the support setting because I would like to give an option to choose wether or not to send an email when the ownership is changed. Is there any workaround ?
I tried createing a workflow rule/email alert with ISCHANGED function on the owner field but then, I want the rule to fire only when the check box "Send Notification Email" is checked.
11 respostas
Hello Anju/Karthikeyan,
I checked the delverability setting & its all good, all users face the same issue. Email from salesforce are working fine because we have other email alerts on other objects working fine.
