I have a user case here:
All our Salesteam is experiencing the Email records that they send dissapearing from the lead record.
When a Salesrep send an Email thorugh Salesforce they can see the record and after the record will disapear when they refresh the lead record.
My company is using Einstain Activity Capture and High Velocity Sales if that helps.
Thanks for your help here.
4 respostas
Hi Alexander,
Can you double check if the affected users are still connected in Einstein Activity Capture?
Once the connection has been disconnected or once Einstein Activity Capture has been disconnected all of the records has been streamed/synced by Einstein will be gone.
Hope it helps!
